FAQ
Frequently asked questions
Answers to common questions about working with G Tech. Don't see yours? Contact us — we typically respond within one business day.
What's the difference between a dedicated VA and an answering service?
G Tech gives your business a dedicated virtual assistant — not a shared call center, not a chatbot. One person who knows your business, your customers, and how you like things handled, instead of a rotating call center queue.
Do I get the same person every time?
Yes. Your VA is dedicated to your business — not split across ten clients — so you work with one person who knows your business, not a new voice every time you call in.
What can my VA help with?
Calls, email, scheduling, and admin — plus customer service, social media management, inbound and outbound call support, and specialized childcare agency administration. See all services.
What languages do your VAs speak?
Every G Tech VA is at least bilingual (English/Spanish, with French and Portuguese also available), so you can serve more customers without hiring more staff.
How much does a dedicated virtual assistant cost?
Every service is delivered on a flexible monthly retainer sized to what your business actually needs, not a fixed package. Book a free consultation and we'll recommend a service and retainer level — or tell you honestly if it's not the right fit yet.
Can I scale support up or down?
Yes. You can add support as your business grows, seasonally or long-term.
How does getting started work?
We start with a short discovery call to understand your business, your call/email volume, and where you're losing time. Then we match and onboard your dedicated VA — trained on your tools, your tone, and your process before they ever answer a call. After that, calls, email, and admin are handled daily, with regular check-ins so you always know what's happening.
How do you keep my business and customer information confidential?
G Tech and its team members treat client business information, and any customer information accessed while providing services, as confidential. Access to client information is limited to the team members working on your account. See our Privacy Policy.
Who are your virtual assistants?
Every G Tech virtual assistant is college-educated, at least bilingual, and screened for both technical skill and communication ability before working with a client. New team members are trained on our tools and process before they're matched to a business. Meet the team.
Do you work with businesses outside Calgary?
Yes. G Tech Corp is based in Calgary, Alberta, and works with small businesses locally and across Canada.
How quickly will you get back to me?
We typically respond within one business day to schedule a short discovery call. Contact us.